Communication

Communication

Part 1: Learning Exercise 19-11 • Review the Learning Exercise on page 518: Identifying and Rephrasing Nonassertive Responses • Compete the Exercise: o Are the responses an example of ? Assertive behavior ? Aggressive behavior ? Passive-aggressive behavior ? Passive behavior o All responses that are deemed aggressive, passive or passive aggressive, change those responses to assertive responses. Part 2 • Learning Exercise 13.7 Empowering Your Staff • Read the scenario in your book • Then answer the questions o Devise a strategy for successfully empowering the staff who are your direct reports o Consider the 3 elements needed in the empowerment process: professional traits of the staff, a supportive environment and effective leadership. Of these 3 things, which one is in your sphere of control? o Where is the danger of your plan being sabotaged? o What change tactics can you use to increase likelihood of success? • Submit one APA formatted word document